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Privacy - Data & Cookies

Privacy Policy

Everybody wants their privacy to be respected and we respect yours.

We only take and use information you have supplied to us to complete your purchase, to maintain service of that equipment and, if you have ticked the box at registration, to contact you with offers and news that may interest you.

By using this website or by buying products online from us you consent to us collecting and processing your personal data. Any transactions that you make with us  on this web site are confidential.

We do not share your information with any third party or pass on any data unless required to do so for legal reasons and, importantly as a fiercely independent company, we do not  share information with any of our partner companies unless you have asked for that information to be shared by either registering your equipment with that company for warranty or any other purposes that you choose.

Collection of information and data:

  • We collect data to process your online order or if you register with us.
  • We collect data to provide you with the best possible after care service.
  • We do not collect or hold any of your credit/debit card information.
  • If you prefer we will delete any information held subsequent to the purchase although we do not recommend this route due to the negative impact on after care.
  • For on-line sales we have to share your address and telephone information with our carriers, we will provide all information to you with regards to this and request our carriers do not pass any information to other parties without your consent.
  • If you have accessed our website through a third party service such as Google then they may have access to data about you. Please refer to their privacy policy if you wish to know how they use that data.


Data & password security
All data you provide to us is stored on secure servers. Any payment is passed to Sage Pay or PayPal and processed by their secure servers. Please refer to their privacy policy for how they use that data.

When you register with us we use certain procedures and security features to prevent unauthorised access. Where you have a password, you are responsible for keeping the password confidential. Do not share the password with anyone. We recommend that you investigate Trusteer Rapport to avoid Phishing and Key Logging for internet purchase and banking use 

We use cookies to identify your computer when you are on the website. A cookie is a file sent by the website to your computer, and used by the website to identify you, to improve our site and to deliver a personalised service.

You may configure your browser to refuse or restrict the use of cookies. For example, in Internet Explorer, go to Tools > Internet Options. If you refuse or restrict the use of cookies, you may be unable to access certain parts of our site and may not be able to purchase goods. One way round this is to tick the box asking if you wish to ‘delete history on exit’ so that cookies are removed after you exit your browser. That way they are not refused when you re-visit the site.

Events and promotional emails
When you register you can choose to receive promotional emails from us for offers and events by checking the box. You can choose to opt out at the point of registration or later if you wish by editing your account preferences on our website.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy if you wish to continues on or make a purchase on that site. We hold no responsibility for other sites privacy policy. 

Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we will only supply information relating to you and any purchases you may have made.

Partner Trademarks - Copyrights - Restrictions
As we respect your privacy we would ask that you respect ours and if there are any pictures or material that you wish to reproduce, that you contact us beforehand or preferably link to the page in question or share it with you favourite communities.


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