Sales & Advice 02083185755

Delivery and Returns

Billy Vee Sound Systems Online Delivery charges
 
Small items up to 1Kg
These items will be dispatched via Royal Mail signed for so there will be no tracking for these items. If you are not available when the item arrives a card will be left for you to arrange collection or re-delivery. If you have not received your item within 5 days please contact your local post office. If the item is not there awaiting your collection please contact 020 8852 1321 so we can investigate. 
 
U.K. Mainland
We offer a next working day service for the UK mainland, there will be additional charges if you request a Saturday delivery

Additional options and outside UK Mainland charges:
 
Next Day UK Mainland with tracking 
£13.00
• Isle of Wight & Anglesey  2 – 3 day service
£19.00
• Scottish Islands  2 – 3 day service     
£19.00
• Northern Ireland & Republic of Ireland  2 – 3 day service 
£13.00
• Off-shore Islands & Channel Islands  2 – 3 day service     
£20.00
All delivery charges include insurance. 
 
Scheduling your delivery time
If you wish to schedule your delivery for a specific day please contact us to arrange this. We will be able to arrange this for a specific day without extra charge.
If you are not available when the delivery is made, the carrier will leave a card to contact them. You can either collect from the local depot or re-arrange the delivery. You will be able to track the progress of your parcel but if you have not received your delivery with 3 days please contact us on 020 8852 1321 so that we may investigate. Billy Vee Sound Systems does not accept any liability for delays outside our control. 
 
Checking Your Delivery
All parcels are delivered with correct manufacturer packing but damages can occur. Please check your item when it arrives. If you see any damage on the outer box please sign for the item as ‘damaged’ and contact 020 8852 1321 as soon as possible 
 
E.U. & International deliveries
Most of our products are not available for sale outside the U.K. For items that are marked as available for international sale on our site please contact us for a precise quote. 
 
 
Free U.K. Mainland Delivery & Installation Service
We install and deliver many of our products especially if you have visited the shop for an audition. This service may be via our own vehicles or by carrier with a follow up installation visit. It is by far the best way to ensure top performance from your purchase and system. This service is mostly free for larger items or complex systems where your location is easily accessable,  the only charge we may make is for mileage if you live a fair way away. Please ask, we really want you to get the best from your purchase. 
 
PLEASE NOTE:-  We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded it will be your responsibility to pack the item securely in a rigid box with a minimum of 2 - 4 inches of packing on all sides. Please contact us on 020 8852 1321 if you require any assistance.
 

 
Returns Procedure
You have the right to cancel the sale for up to seven days from receipt of goods without penalty subject to our the following -
 
  • If the goods have been opened and used we reserve the right to refuse the return and the goods may be returned to you, therefore the goods must be in merchantable condition.
  • The cost of returning cancelled goods will be at your expense*. Please ensure that you have adequate insurance cover for loss or damage.
  • The goods returned must be in original and complete packaging, including all accessories as in the same condition supplied.
  • Cancellation must be in writing by email or by letter to our registered address so that we can issue a Returns Authorisation number for the item. Please include original order number and why you are returning the goods. Please do not return goods before your receive authorisation
 
Please Note:  Special orders or customised items cannot be returned unless defective upon receipt.
*Although return costs are at your expense we may be able to assist by offering a collection using our low rates please contact us or call 020 8852 1321
 
Faulty/Damaged goods
If the goods are damaged on receipt please mark the item as damaged with the carrier and contact us as soon as possible on 020 8852 1321.
If the goods are faulty on receipt please contact us on 020 852 1321 to arrange a collection. We will either replace or refund the goods within 10 working days. If the goods are found not to be faulty we will return them to you.
 
If the goods develop a fault while under warranty, you will need to:
Contact us or call 020 8852 1321 to obtain a return authorisation. Please then return the item with:
  • All accessories/leads/power supplies/manuals, unless specifically instructed otherwise
  • The original box and packaging wherever possible
  • A covering letter detailing the fault, the circumstances under which it occurs and how it manifests itself
  • A copy of your purchase receipt (please do not send the original) or your order number, name & address
  • Your daytime telephone/mobile number and return address.
     
 Packing tips
 
  • Please keep and use original packing if at all possible. If you have forgotten how to re-pack the item please contact us we will be able to instruct you to avoid transit damage. If you do not have original box:
  • We may be able to send you a suitable box for transport at your cost.
  • Remove any spikes from speakers, tape down any opening doors or trays
  • Use a large rigid box that will allow at least 4 inches space around the item.
  • Use bubble wrap, old towels, crumpled and twisted newspaper, enough to make a tight fit around the item.
  • Make sure you pack any accessories like mains plugs separately.
  • Please remember to insure your item before sending it to us as any damage that occurs in transit will be at your cost.
 
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